Hosting Policies

The following policies explain how hosting services are provided by TW Technologies.
By purchasing or using our hosting services, you agree to the terms set out on this page.

1. Hosting Terms of Service

1.1 Service Overview

Hosting services are provided by TW Technologies. Services may be delivered using
third-party infrastructure and reseller platforms, including 20i, where appropriate.

1.2 Hosting Service

Hosting is provided for websites only, unless otherwise agreed in writing. Hosting includes
server space and the basic technical provision required to keep a website live online.

1.3 Pricing and Payment

Hosting is charged annually at the agreed rate. Unless otherwise stated in writing, the
standard hosting fee is £60 per year per website. Payment must be made in advance
before hosting begins or renews.

1.4 Renewals

Hosting renews on an annual basis. Clients are responsible for ensuring payment is made
before the renewal date. If payment is not received by the renewal date, hosting services
may be suspended or terminated.

1.5 Suspension for Non-Payment

If an invoice remains unpaid after the due date, we reserve the right to suspend hosting
services until payment is received. Continued non-payment may result in permanent removal
of the website and associated data.

1.6 Cancellations

Clients may cancel hosting by giving notice before the next renewal date. No refund will be
provided for unused time once a hosting term has started, unless required by law.

1.7 Service Availability

We aim to provide a reliable hosting service at all times. However, uninterrupted availability,
continuous uptime, or error-free service cannot be guaranteed. From time to time, services
may be unavailable due to maintenance, server issues, third-party provider issues, software
faults, or other technical reasons beyond our control.

1.8 Third-Party Providers

Hosting services may rely on third-party systems, providers, platforms, and infrastructure.
This includes reseller hosting environments and related technical services. We are not
responsible for failures, outages, delays, or losses caused by third-party providers.

1.9 Included Support

Hosting includes reasonable support for hosting-related issues only, such as server access,
website availability, and basic hosting configuration issues.

1.10 Excluded Services

Hosting does not include website edits, content updates, design changes, development work,
plugin troubleshooting, theme fixes, SEO work, email setup, third-party integrations, or
general website maintenance unless agreed separately in writing.

1.11 Backups

Backups may be performed periodically, but backups are not guaranteed and should not be
relied upon as the sole copy of your website. Clients remain responsible for keeping their
own copies of website files, databases, emails, and any other important data.

1.12 Data Loss

We are not responsible for any loss of files, databases, emails, configurations, website
content, or other data, whether caused by server failure, software error, hacking, accidental
deletion, corruption, third-party failure, or any other event.

1.13 Client Responsibilities

Clients are responsible for ensuring that their website content, software, plugins, themes,
scripts, and any uploaded materials are lawful, secure, properly licensed, and suitable for
use on a shared hosting environment.

1.14 Termination

We reserve the right to suspend or terminate hosting services immediately where necessary,
including in cases of non-payment, misuse, security risk, abusive behaviour, or breach of
these policies.

1.15 Changes to Services or Policies

We may update, amend, or replace these hosting policies from time to time. The latest version
published on this page will apply from the date of publication.

2. Acceptable Use Policy

Hosting services must not be used for any unlawful, harmful, abusive, or irresponsible activity.

2.1 Prohibited Use

Clients must not use hosting services to store, publish, transmit, link to, or promote:

• Illegal content or activity
• Fraudulent, misleading, or deceptive material
• Phishing pages, scams, or impersonation activity
• Malware, viruses, or malicious scripts
• Spam or unsolicited bulk email
• Copyright-infringing material
• Defamatory, abusive, threatening, or hateful content
• Content that causes harm to systems, networks, or other users

2.2 Server Abuse

Clients must not use hosting services in a way that places unreasonable strain on the server
or negatively affects other users, including excessive resource usage, abusive scripts,
unauthorised automation, or repeated requests that impair service performance.

2.3 Security Issues

If a website is found to be compromised, insecure, infected, or otherwise presents a risk to
the hosting environment, we reserve the right to suspend access, disable files, or take the
site offline without prior notice where necessary to protect the server or other users.

2.4 Enforcement

We reserve the right to investigate suspected misuse and to suspend or terminate services
where we believe a breach of this policy has occurred.

3. Privacy Policy

This section explains how we collect and use personal information in connection with our hosting services.

3.1 Information We May Collect

We may collect and store personal information including your name, business name, email address,
phone number, billing address, invoice details, and any technical information necessary to
provide hosting services.

3.2 How Information Is Used

Personal information may be used to:

• Provide and manage hosting services
• Send invoices and payment reminders
• Communicate about hosting, renewals, support, or service issues
• Maintain records for business and legal purposes

3.3 Sharing of Data

We do not sell your personal information. Information may be shared with trusted third-party
providers where necessary to deliver hosting services, process payments, maintain infrastructure,
or comply with legal obligations.

3.4 Data Storage

Information may be stored using secure third-party systems and hosting providers. While reasonable
steps are taken to protect data, no method of storage or transmission can be guaranteed to be
completely secure.

3.5 Data Retention

We retain personal information only for as long as reasonably necessary for service delivery,
record keeping, legal compliance, and legitimate business purposes.

3.6 Your Rights

You may request access to the personal data we hold about you and may ask for corrections where
necessary. You may also request deletion of your information where we are not legally required
to retain it.

3.7 Contact

For privacy-related questions or requests, please contact: [Your Email Address]

4. Support Policy

4.1 Hosting Support

We provide reasonable support for hosting-related issues. This includes basic investigation of
server-related availability issues and general hosting access problems.

4.2 Response Times

Support is provided on a reasonable endeavours basis. No guaranteed response time or fix time
applies unless specifically agreed in writing.

4.3 Exclusions

Hosting support does not include:

• Website edits or content changes
• Design or layout changes
• Development or coding work
• Fixing third-party plugins, themes, or integrations
• Email troubleshooting unless specifically included
• SEO, analytics, or marketing support

Any work outside the scope of hosting may be quoted separately.

5. Backup and Recovery Policy

5.1 Backups

Backups may be carried out periodically as part of the hosting environment, but backup frequency,
retention, and availability are not guaranteed unless specifically agreed in writing.

5.2 Client Responsibility

Clients are solely responsible for maintaining their own up-to-date backups of website files,
databases, content, and any other important data.

5.3 Restoration Requests

Where backups are available, we may attempt to restore a website or data. However, restoration
cannot be guaranteed, and we are not responsible for any incomplete recovery, corrupted files,
missing data, or failed restoration attempts.

6. Liability Disclaimer

6.1 No Guarantee of Continuous Service

Hosting services are provided on an as-available basis. We do not guarantee uninterrupted access,
continuous uptime, or that the service will always be free from faults, delays, vulnerabilities,
or interruptions.

6.2 Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect or consequential
loss, including loss of profits, loss of business, loss of revenue, loss of opportunity,
reputational damage, or loss of data arising from the use of our hosting services.

6.3 Maximum Liability

Our total liability in relation to any hosting service will not exceed the amount paid by the
client for that hosting service during the 12 months immediately before the event giving rise
to the claim.

7. Contact

If you have any questions about these hosting policies, please contact:

Tom Wright, TW Technologies
Email: hello@tomwright.tech